Refund policy

RETURNS
Return requests must be submitted within 14 calendar days of delivery through our Contact page. To qualify, the complete wholesale lot must be unused, unworn, unaltered, and returned in its original packaging with all pieces included. Returns sent without prior approval will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order promptly. Contact us within 48 hours of delivery if an item arrives damaged, defective, missing, or incorrect. Include your order number and clear photos so we can review the issue and provide the appropriate resolution.

WHOLESALE ASSORTMENTS
Our wholesale lots contain mixed styles. Exact designs, sizes, stone shapes, and quantities may vary by batch as described on the product page. Assortment variation that matches the product description is not considered a defect.

RETURN SHIPPING
Customers are responsible for return shipping costs for approved non-defective returns. Original shipping charges are non-refundable. If we confirm that an order was damaged or incorrect, we will provide return instructions and cover the appropriate return cost.

REFUNDS
After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card provider to post the refund.

CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.

RETURN INSTRUCTIONS
Use the Contact page before sending any return. Approved requests will receive the correct return address and instructions.